Terms & Conditions
Refunds / Returns:
Designaglo does not refund or accept returns for any custom made item. All customers receive templates for approval before manufacturing, If you have approved your design its not what you wanted, It will be redesigned at customers cost. All our products are classified as being custom made as every item is specifically made for the customer in that particular font, style, size etc.We do not refund if you change your mind.
Postage is calculated on your order, etc size, weight and item amount.
Express and Standard Postage are both options given to each order.
Shipping time varies from 2-3 business days express or 5-7 business days via Australia Post,
WE SHIP AUSTRALIA AND NEW ZEALAND WIDE!
All orders will be delivered by couriers or Australia post, which company will depend on item size and quantity. All items sent through our couriers or Australia post include tracking.
We cannot deliver to - PO Box's address's are required for Courier delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
New Zealand customers please allow 21days for delivery after your parcel leaves us.
Once parcels have left our factory, no responsibility will be taken for loss or damage. Designaglo is not obliged too replace any items broken during transit or by Australia Post or its affiliates. If this happens we will work with you to resolve the situation.
We do pack our parcels secure to ensure no damages occur, but unfortunately this may still happen at times. The way you open your package matters also,so please take care when doing this.
In the event that your account info is not kept up to date and your parcel is sent to the wrong address, we will not be held responsible. This includes your PayPal address also. We will not replace your order. If your order is sent back to us due to wrong address or you not contacting the relevant shipping department, we will re-post it to you at your own cost.
If your order is cancelled for any reason other than defect you will incur a 25% restocking fee
Once order is made there is no refund available due to personalisation of the order, however any faulty products will be refunded or replaced
All Images here and in our designs are used as reference material only or believed to be in the "public domain". All of the images displayed are of unknown origin. We do not intend to infringe any legitimate intellectual right, artistic rights or copyright. If you are the rightful owner of any of the pictures posted here, and you do not want it to be displayed or if you require a suitable credit, then please contact us and we will immediately do whatever is needed either for the image to be removed or provide credit where it is due.